1. How to order.
We will contact you necessarily to clarify the details of the order. Most of our instruments are made by order. I.e. you can choose the design, the scale and other options for your own taste. All instruments are handmade - this means that it takes some time to build, tune and decorate GUDA for you. We have a list for orders and the waiting time is commonly 7-10 days (for Guda 2.0 and Double models) and just about 5 days for Freezbee. We are working hard and trying to build instruments as soon as possible. Also you can purchase a pre-made instrument from our Store
2. How to pay
Like most of handpan and tongue drum makers we are working on a prepaid basis. We guarantee high quality order fulfillment and timely delivery. We already made and sent thousands of instruments and the good feedback from our customers are the best recommendation for us. You can read or leave reviews in our Guda FB group or here
In addition, we not only develop, build and sell musical instruments, we are actively involved in the community of handpan and tongue drum builders and players, all participants of Zen-percussion and GUDA TM are well known among musicians and makers. We appreciate our reputation is much higher than the money. Also, we provide service and support for our customers after purchasing.
The payment can be made in several ways:
- Credit Card
- Western Union, Moneygram. All you need to fill out - the name, phone number and the recipient's country
- SWIFT Payment
We sell and ship our insturments worldwide. We send our instruments to most of countries by means of international carrier EMS or UPS. All Gudas are crafted and sent from Ukraine.
In most cases, the delivery takes 4-7 days EU countries and America, China and other countries. We can calculate the exact shipping cost if you let us know your address. Normally, the delivery of a single instrument in the EU countries is about $70-85$, in the United States - about $75-120$. Shipping of more than one instruments is considerably more profitable. We give a guarantee for shipping - if the instrument is lost or damaged during shipping, we make an exchange or refund. Though, such cases are very rare. We pack our instruments very well
We do not take responsibility for customs duties. All countries have different customs policy, some countries have no customs fees at all, some have and we do not know how much you should (or not) pay.